Privacy Policy


Privacy Policy

 

I adhere to General Data Protection Regulations (GDPR) and I am registered with the ICO (Information Commissioner’s Office). For further information please visit http://ico.org.uk. I am fully committed to ensuring that your privacy is protected. This policy provides you with information on how and what type of information I collect, why I collect personal information about people who visit my website or contact me regarding my services, how I use the information, details about third party privacy and the conditions under which I may disclose it to others. This policy also tells you how I keep your information secure and for how long I keep it and how and when I delete it and details of your Data Protection Rights and Complaint Procedures.

 

I reserve the right to update my privacy policy, so please check the website regularly for any changes. If you have any questions regarding this policy and my privacy practices these can be emailed to me via the website.

 

How I collect information from you

I only collect information with your consent such as the information that you provide when you make an enquiry via my website or via the counselling and therapy directories that I advertise my services on, when you contact me by email, text or telephone and information discussed in your counselling sessions.

 

What type of information do I collect from you?

The personal information might include your name, DOB, address, email address, phone number, GP details, medical and medication details, attendance records, brief session notes, payment information, IP address, and information regarding what pages are accessed on my website and when.

 

Why do you need to collect this information and how do you use it?

I use your information to provide services to you, process enquiries, scheduling appointments and transactions. I am required by the BACP to keep appropriate notes. I only make minimal factual notes in paper format to aid recall and document the therapeutic process. This information enables me to provide a good quality service to you, ensuring I am equipped with the knowledge of our previous discussions prior to each session.

 

Third Party Privacy

I work in private practice as an independent private counselling practitioner which means that your information does not get shared with anyone else within my practice.

I will not use your data to send unsolicited emails or news of my services.

For video/audio sessions I use Zoom which is an end-to-end encrypted system. For further details please visit https://www.zoom.us. I can also offer sessions via the telephone. It is not permissible for you or I to record or publicise the content of our exchanges, or share them with a third party using social media or other aspects of personal or public forums.

I use protonmail which is an encrypted email. For more information, please visit https://protonmail.com. Where I have given (or you have chosen) a password which enables you to access certain documents, you are responsible for keeping your password confidential.

Data that is transmitted over the internet can never be 100% secure and you do so at your own risk. Once I receive information, I will always do my best to ensure it is secure on my systems.

All Professional Counsellors are required by the BACP to have regular Clinical Supervision to support professional practice and maintain professional standards. No identifiable information about you is shared with my Supervisor, who is also held by the same privacy, data protection and confidentiality clauses described in this agreement.

Your information will not be shared with any person or any organisation without your explicit written consent unless there is:

An immediate risk of serious harm to self or others.

A serious criminal activity.

A legal requirement such as to report acts of terrorism, money laundering, child protection concerns.

I am subpoenaed by a court of law.

In the event of me falling seriously ill or dying I have a living will where an appropriate person, who has been appointed as my contingency counsellor would contact you to advise you of the situation and offer support. In the event of my death, they would take ownership of your personal records. If this comes into force, they would notify you accordingly and manage the safe storage and/or destruction of your information.

Where a complaint is made by a client to my professional body or insurers, I reserve the right to breach confidentiality and use my session notes in order to address any grievances which might occur within my counselling practice. This may also mean holding onto the records for longer than 7 years if such complaints have not been resolved at this time.

Coronavirus Contingency Clause - confidentiality will need to be broken if I am required to do so for reasons of public interest in the area of public health. I will not disclose the nature of our relationship and I will advise you beforehand of the breach if reasonably possible. We agree to follow the Government Guidelines in relation to meeting outside.

Storage of information

Paper information will be stored in a locked cabinet and retained for a period of seven years from the date we end our work together. This is due to legal guidelines and insurance purposes. After this time the information will be destroyed safely and securely by use of a shredder. Electronic records such as counselling agreements and receipts will also be deleted after 7 years.

 

Other electronic records such as emails, text messages and contact details will be deleted from my devices at the end of our agreed work together. I would recommend that you delete any email and text exchanges between ourselves once they have been dealt with. You are responsible for the security of your devices, employing password protection, having regularly updated virus checkers and firewalls installed etc. I will always do my best to ensure that my devices are secure at all times.

 

My laptop and mobile telephone are both password protected as is my email. All emails are sent from a secure encrypted email account. I would advise you to also set up a free protonmail email account to ensure privacy your end. Please ask me for details.

If you make an enquiry and decide not to take up counselling, all information I have collected from yourself will be shredded if in paper format and deleted from my electronic devices.

How can you update your information?

The accuracy and privacy of your information is important to me. Once we have agreed to work together please email me If you change any of your contact details, or if any other information I hold is inaccurate or out of date.

 

The rights you have under data protection law are:

  1. To access your personal data and to have an explanation of your personal data held.
  2. To request correction or erasure, or in certain circumstances to request limiting or ceasing data processing.

Any request you make must be in writing. I will review and comply with your request within 30 days unless I am obliged to keep certain information for ethical reasons or I am required by law. Where you wish to make an amendment or to correct or erase certain data, your request will be kept with the original session notes.

Data Breaches

If for any reason you feel that I am in breach of retaining your confidentiality please email me via the website. I will look into this matter for you and respond as quickly as possible. Should you wish to take this matter further, please contact the ICO (Information Commissioner’s Office) on 0303 123 1123 or visit https://ico.org.uk/concerns/

 

Last Updated March 2021

Cookie Policy

What are cookies?

A cookie is a small amount of information that’s downloaded to your computer or device when you visit certain websites. We use a number of different cookies on the Shopify website, including strictly necessary, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor. 

What cookies do we use and why?

Some cookies are necessary to allow you to browse our website, use its features, and access secure areas. The use of these cookies is essential for the website to work. For example, we use user-input cookies for the duration of a session to keep track of a user’s input when filling in forms that span several pages.

We also use functional cookies to remember choices you’ve made or information you’ve provided, such as your username, language, or the region you are in. This allows us to tailor your website experience specifically to your preferences. For example, authentication cookies are functional cookies that are used for the duration of a session (or persistent, if you agree to the “remember me” function) to allow users to authenticate themselves on subsequent visits or to gain access to authorized content across pages. The functional cookies we use include:

  • User-centric security cookies to detect authentication abuses for a limited persistent duration, like repeated failed login attempts. These cookies are set for the specific task of increasing the security of the service.

  • Multimedia content player session cookies (flash cookies) are used for the duration of a session to store technical data needed to play back video or audio content (e.g. image quality, network link speed, and buffering parameters).

  • Load balancing session cookies are used for the duration of the session to identify the same server in the pool in order for the load balancer to redirect user requests appropriately.

  • User interface customization persistent cookies are used to store a user’s preference regarding a service across web pages.

Shopify is dedicated to user experience and we use many tools to help us improve our website and our commerce platform. To this end, we use reporting and analytics cookies to collect information about how you use our website or our merchants’ storefronts, and how often. These cookies only gather information for statistical purposes and only use pseudonymous cookie identifiers that do not directly identify you. The performance cookies we use include:

  • First party analytics cookies - We use these cookies to estimate the number of unique visitors, to improve our websites and our merchants’ websites, and to detect the most searched for words in search engines that lead to a web page. These cookies are not used to target you with online marketing. We use these cookies to learn how our websites and our merchants’ websites are performing and make relevant improvements to improve your browsing experience.

  • Third party analytics cookies - We also use Google Analytics and other third-party analytics providers listed below to help measure how users interact with our website content. These cookies “remember” what our users have done on previous pages and how they’ve interacted with the website. For more information on Google Analytics, visit Google’s information page. For instructions on how opt out of Google Analytics, see below.

Advertising cookies are used on our website to tailor marketing to you and your interests and provide you with a more personalized service in the future. These cookies remember that you visited our website and we may share this information with third-parties, such as advertisers. Although these cookies can track your device’s visits to our website and other sites, they typically cannot personally identify you. Without these cookies, the advertisements that you see may be less relevant and interesting to you. Read more about how companies use cookies to conduct targeted or retargeted advertising here. We do not set advertising cookies through our merchants’ storefronts ourselves, though merchants may choose to do so independently.

Finally, Social and Content cookies are placed by many social media plugins (for example the Facebook ’like’ button), and other tools meant to provide or improve the content on a website (for example services that allow the playing of video files, or that create comments sections). We integrate these modules into our platform to improve the experience of browsing and interacting with our websites. Please note that some of these third party services place cookies that are also used for things like behavioural advertising, analytics, and/or market research.

Merchant storefronts

When merchants use our platform to power their online stores, we place the following cookies for visitors of their stores:

Cookies Necessary for the Functioning of the Store:

Name Function
_ab Used in connection with access to admin.
_secure_session_id Used in connection with navigation through a storefront.
Cart Used in connection with shopping cart.
cart_currency Used in connection with shopping cart.
cart_sig Used in connection with checkout.
cart_ts Used in connection with checkout.
cart_ver Used in connection with shopping cart.
checkout Used in connection with checkout.
checkout_token Used in connection with checkout.
cookietest Used in connection with navigation through a storefront.
master_device_id Used in connection with merchant login.
previous_checkout_token Used in connection with checkout.
previous_step Used in connection with checkout.
remember_me Used in connection with checkout.
Secret Used in connection with checkout.
Secure_customer_sig Used in connection with customer login.
storefront_digest Used in connection with customer login.
_shopify_country Used in connection with checkout.
_shopify_m Used for managing customer privacy settings.
_shopify_tm Used for managing customer privacy settings.
_shopify_tw Used for managing customer privacy settings.
_storefront_u Used to facilitate updating customer account information.
_tracking_consent Tracking preferences.
tracked_start_checkout Used in connection with checkout.

Reporting and Analytics

Name Function
_landing_page Track landing pages.
_orig_referrer Track landing pages.
_s Shopify analytics.
_shopify_d Shopify analytics.
_shopify_fs Shopify analytics.
_shopify_s Shopify analytics.
_shopify_sa_p Shopify analytics relating to marketing & referrals.
_shopify_sa_t Shopify analytics relating to marketing & referrals.
_shopify_y Shopify analytics.
_y Shopify analytics.

Shopify’s websites

When visitors load Shopify’s websites, we generally place the following Shopify cookies:

Cookies Necessary for the Functioning of the Sites

Name Function
_Brochure_session Used in connection with browsing through site.

Reporting and Analytics

Name Function
_landing_page Tracks landing pages.
_orig_referrer Tracks landing pages.
_s Shopify analytics.
_shopify_fs Shopify analytics.
_shopify_s Shopify analytics.
_shopify_sa_t Shopify analytics relating to marketing & referrals.
_shopify_uniq Shopify analytics.
_shopify_y Shopify analytics.
_y Shopify analytics.
ab_test_* Shopify analytics.
cart_sig Shopify analytics.
ki_r Shopify analytics.
ki_t Shopify analytics.

Additionally, we use pixels and tags from the following third parties, which may in turn place cookies:

Reporting & Analytics:

Third Party Description Privacy Policy
Alexa Metrics We use Alexa Metrics to help measure how users interact with our websites.</td> https://www.alexa.com/help/privacy
Bugsnag We use Bugsnag to help us troubleshoot and fix issues with our websites. https://docs.bugsnag.com/legal/privacy-policy/
Chartbeat We use Chartbeat to help measure how users interact with our websites. https://chartbeat.com/privacy/
Crazy Egg We use Crazy Egg to help measure how users interact with our websites. https://www.crazyegg.com/privacy
DC Analytics We use DC Analytics to help measure how users interact with our websites. https://dcanalytics.dcmn.com/privacy-policy
Fullstory We use Fullstory to help measure how users interact with our websites. https://www.fullstory.com/legal/privacy/
Google Analytics We use Google Analytics to help measure how users interact with our websites. https://policies.google.com/privacy
Hotjar We use Hotjar to help measure how users interact with our websites. https://www.hotjar.com/legal/policies/privacy
KissInsights We use KissInsights to help measure how users interact with our websites. https://signin.kissmetrics.com/privacy/
LinkedIn Analytics We use LinkedIn Analytics to help measure how users interact with our websites. https://www.linkedin.com/legal/privacy-policy
New Relic We use New Relic to help measure how users interact with our websites. https://newrelic.com/termsandconditions/privacy
Optimizely We use Optimizely to help us test improvements or changes to our websites. https://www.optimizely.com/privacy/

Advertising:

Third Party Description Privacy Policy
Microsoft Advertising We use Microsoft Advertising to deliver targeted advertisements to individuals who visit our websites. https://privacy.microsoft.com/en-ca/privacystatement
Drift We use Drift to help us with conversational marketing to customers while they visit our websites. https://www.drift.com/privacy-policy/
Facebook Custom Audiences We use Facebook Custom Audiences to deliver targeted advertisements to individuals who visit our websites. https://www.facebook.com/policy.php
Google We use Google Ads to deliver targeted advertisements to individuals who visit our websites. https://policies.google.com/privacy
Intercom We use Intercom to manage our relationships with our customers. https://www.intercom.com/terms-and-policies#privacy
Marketo We use Marketo to manage our relationships with our customers. https://documents.marketo.com/legal/privacy/
SourceKnowledge We use SourceKnowledge to deliver targeted advertisements to individuals who visit our websites. http://www.sourceknowledge.com/privacy
Outbrain We use Outbrain to deliver targeted advertisements to individuals who visit our websites. https://www.outbrain.com/legal/privacy#privacy-policy
Quora We use Quora to deliver targeted advertisements to individuals who visit our websites. https://www.quora.com/about/privacy

Social Media & Content:

Third Party Description Privacy Policy
Disqus We use Disqus to provide commenting capabilities on posts on our websites. https://help.disqus.com/terms-and-policies/disqus-privacy-policy
Facebook Connect We use Facebook Connect to allow visitors to our website to interact with and share content via Facebook’s social media platform. https://www.facebook.com/policy.php
Gravatar We use Gravatar to allow visitors to our websites to create avatars. https://en.gravatar.com/site/privacy
Twitter We use Twitter to allow visitors to our website to interact with and share content via Twitter’s social media platform. https://twitter.com/en/privacy
Wistia We use Wistia to display video content. https://wistia.com/privacy

Oberlo websites

When visitors load Oberlo’s websites, we generally place the following Oberlo cookies:

Cookies Necessary for the Functioning of the Sites

Name Function
oberlo_session Used in connection with navigation through an app.
shippingCountry Used in connection with navigation through an app. For product exploration, calculating shipping price.
user_locale Used in connection with customer login. For storing language chosen in log-in page.
hideFufilmentBanner Used in connection with navigation through an app.
hideBulkOrderingFeatureBanner Used in connection with navigation through an app.
hideChangePlanBannerBulkFulfillment Used in connection with navigation through an app.
hideBanner101 Used in connection with navigation through an app.
alert_setup_notifications_1 Used in connection with navigation through an app.

Reporting and Analytics

Name Function
conversion Oberlo analytics.
conversion_leave Oberlo analytics.
trackExtensionCheck Oberlo analytics.
shopify_ref Analytics relating to marketing & referrals. Referrals tracking.

Additionally, we use pixels and tags from the following third parties, which may in turn place cookies:

Reporting & Analytics:

Third Party Description Privacy Policy
Loggly We use Loggly to help us troubleshoot and fix issues with our websites. https://www.loggly.com/about/privacy-policy/
Exact Target We use Exact Target (Salesforce) to measure how people interact with our website. https://www.salesforce.com/company/privacy/
Sleeknote We use Sleeknote to measure how people interact with our website. https://sleeknote.com/privacy-policy
Inspectlet We use Inspectlet to help measure how users interact with our websites. https://www.inspectlet.com/terms-of-service
Google Analytics We use Google Analytics to help measure how users interact with our websites. https://policies.google.com/privacy
Fullstory We use Fullstory to help measure how users interact with our websites. https://www.fullstory.com/legal/privacy/
KissInsights We use KissInsights to help measure how users interact with our websites. https://signin.kissmetrics.com/privacy/
Optimizely We use Optimizely to help us test improvements or changes to our websites. https://www.optimizely.com/privacy/
Bugsnag We use Bugsnag to help us troubleshoot and fix issues with our websites. https://docs.bugsnag.com/legal/privacy-policy/
LinkedIn Analytics We use LinkedIn Analytics to help measure how users interact with our websites. https://www.linkedin.com/legal/privacy-policy
Tapfiliate We use Tapfiliate to help measure how users interact with our websites. https://tapfiliate.com/privacy/privacy-policy/

Advertising:

Third Party Description Privacy Policy
Bing Ads We use Bing Ads to deliver targeted advertisements to individuals who visit our websites. https://privacy.microsoft.com/en-ca/privacystatement
Facebook Custom Audiences We use Facebook Custom Audiences to deliver targeted advertisements to individuals who visit our websites. https://www.facebook.com/policy.php
Google We use Google Ads to deliver targeted advertisements to individuals who visit our websites. https://policies.google.com/privacy
Intercom We use Intercom to manage our relationships with our customers. https://www.intercom.com/terms-and-policies#privacy

Social Media & Content:

Third Party Description Privacy Policy
Disqus We use Disqus to provide commenting capabilities on posts on our websites. https://help.disqus.com/terms-and-policies/disqus-privacy-policy
Facebook Connect We use Facebook Connect to allow visitors to our website to interact with and share content via Facebook’s social media platform. https://www.facebook.com/policy.php
Gravatar We use Gravatar to allow visitors to our websites to create avatars. https://en.gravatar.com/site/privacy
YouTube We use Youtube to display video content. https://policies.google.com/privacy?hl=en-US
Wistia We use Wistia to display video content. https://wistia.com/privacy
AddThis We use AddThis to display social share capabilities on the website. https://www.addthis.com/privacy/terms-of-service/
Twitter We use Twitter to allow visitors to our website to interact with and share content via Twitter’s social media platform. https://twitter.com/en/privacy
Kajabi We use Kajabi to serve Oberlo 101 course material. https://kajabi.com/policies/privacy/

How long will cookies remain on my computer or mobile device?

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device. See the section below on how to control cookies for more information on removing them before they expire.

How to control cookies?

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org.

Many of the third party advertising and other tracking services listed above offer you the opportunity to opt out of their tracking systems. You can read more about the information they collect and how to opt out through the privacy policy links listed above.